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Incensed with Whole Foods: Enough Incompetence!


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Incensed with Whole Foods: Enough Incompetence!

tealilly | Aug 30, 2007 08:09 PM

So it seems that not only is San Francisco fed up with Whole Foods -- just last night I purchased some Vermont Butter & Cheese brand Mascarpone to prepare dessert for guests tonight.

Well, well, well ... the $5 8oz. tub turned out to not only have already been opened, it was used and completely spoiled. Yes, the weather of late has been really hot, things can go wrong, but I would have never -- ever -- expected to experience this. Particularly as last month I had to return some shrimp back to the seafood department **within 5 minutes of checking out** (guests allergic to shellfish) and was given major attitude, all angry and "now we can't sell this" business. I hadn't even finished loading the car when the call came in.

So tonight was really frustrating. No home-made dessert, unwilling to return this mess back to the store. Simply served cut-up fruit drizzled with Absolut Raspberri and sent everyone home. We're still drinking...

I'm fed up. Too many angry customers, rude staff (when you can find anyone at all -- good luck at the cheese department in Newton or Newtonville), unwilling to check for something possibly out of stock, crappy baggers. The florists and produce teams, however, have usually been kind. I'll give them that.

Is it me? Am I a bad-luck magnet of late, or have others been experiencing this as well?

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