Went last Wednesday to check out this relatively new place in the financial district. have had good experiences at Houston's US locations so was expecting the same here.
Walked in with no reservation at 7pm --place was 1/3 full. pleasnt greeting from hostess and seated promptly at a large semi circular booth-- only 2 of us ( both male)so it felt a little awkward. Genial server took drink orders and delivered them promptly.
Wanted to try some of the specialties so we ordered the sampler platter from the mains to share as an appetizer-- ribs, chicken and sausage with slaw and cinnamon apples as sides. The order was delivered in less than 5 minutes. everything was lukewarm(Ribs and chicken) to cool (sausage). Some of the apples were piping hot and some cool leading me to believe that food had been pre-cooked and simply plated when we ordered--I find it hard to believe that the chicken could have been freshly cooked and delivered in that time frame. Slaw was good but a little sweet for my taste.
I ordered the rib steak medium rare with baked potato and my friend ordered the NY strip medium rare. I passed on the salad included in the meal-- he had the caesar . Steaks had nice diamond grid marks but lacked any distinct char and any discernible seasoning. Rib steak was bordering on blue rare and NY was well past medium.
After eating a few bites of the rib steak it became apparent that the center of the steak was not only rare but cold -- not my preferred way of enjoying a steak. Asked server to return to kitchen for a little more time on the grill. Steak was returned within 3 minutes ---on a salad plate!!!--still rare and still cold but minus the remeining half of my baked potato.
When I pointed this out to the server she summoned the manager.
The manager came to the table and inquired about my dissatisfaction with my meal. I pointed out that I thought my steak was too rare for med rare-- he looked at it and said " no sir that is medium rare".
Not wanting to be difficult I asked what had happened to my baked potato and his reply was "it looked to us as if you had finished it so we threw it out".
At this point I felt it was not worth arguing and embarass my friend who was paying for the neal as a thank you and did not eat the remaining 70% of the steak. The manager offered us complimentary dessert as compensation which we declined. When we recieved the bill we were astonisheed to discover that the rib steak had been charged at full price with no acknowledegment of what was obviously a less than adequate experience.
All in all a very dissapointing experience for a meal that rang in at more than $100 for 2 including tax and tip.
PS they claim their steaks are "Angus Pride" anyone ever heard of this grading designation for beef