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Restaurants & Bars 1

Horrible brunch experience at Levende (long)

phil | Mar 6, 200507:49 PM

It's been a few weeks but thought I should share the saga of my birthday brunch at Levende. I called three weeks in advance and had no trouble getting a reservation for 14 people at 1pm. I'd never been to Levende before but liked the idea of their boogie brunch for a birthday event--basically a brunch with a dj spinning and a bloody mary bar.
The problems:
--Right off the bat, the place was loud. We knew there was going to be music (part of the reason we went) but the level at which it was being played was insane.
--The majority of our table ordered the build your own bloody mary's, basically a shot of vodka in a glass that you take to the bar and garnish as you like. It took a while for our vodka to appear and once it did, it was quite watered down by melting ice.
--Our food started arriving and the huveos rancheros didn't have any beans. We mentioned this to the waitress and she quickly dismissed it, saying she'd look into it. She never did so basically anyone who ordered this dish had fried eggs and tortillas.
--Half of our table were served brunch a full half hour after the rest of the table. Many people were finished before others even saw their food (still minus the beans!)
--We tried to talk to our waitress about the problems but she went MIA. Finally, a couple of people in our group approached the manager, hoping for some answers. He immediately got defensive, never apologizing but trying to justify everything. At one point he even blamed the size of our group, stating next time not to come with such a large party! Don't worry, we won't make that mistake again.

It was a pretty lousy way to spend a birthday...the situation could have been rectified with an apology. Now I know 14 people who will never go back.

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