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Handbag ruined after food spills on it - What should restaurant do?


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Handbag ruined after food spills on it - What should restaurant do?

Snorkelvik | May 4, 2011 09:47 AM

We went to a very upscale steakhouse in NNJ, had reservations, were seated at a 4 top. I put my bag on a spare seat. The next morning, I noticed 2 large stains on the front of it - basically meat juices and tiny green specks.

A few days later, I took it to a specialty dry cleaner, who said it's about $175 to start and he made it very clear to me that there was very little hope in getting the stain out completely. I was shocked! I had him write up an estimate and took it to the restaurant that day and spoke with the manager in the afternoon between lunch & dinner service.

He was very polite, remembered me (we had spoken briefly) and copied the estimate and promised to get back to me after speaking to the owner and pulling our check. He stated that the $175 was close to the purchase price ($300) and that it made sense to just get a new bag.

He hasn't called me back, it's been 2 weeks, and I stopped in one day and he wasn't in. I am really surprised he hasn't called me, he was SO NICE and understanding in person.

What is fair to expect from the restaurant???? What should I do next?

FYI - Our check total was maybe $225, and we've only dined there a few times (others paid).

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