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Grumpy Old Man - Staubitz Guy is really irritating


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Grumpy Old Man - Staubitz Guy is really irritating

BillyBob | Jun 17, 2007 09:46 AM

While I have never had a problem with the quality of their meat (maybe just their prices), I had a really irritating experience with the guy who answers the phone (is that John Staubitz?). I ordered a large beef tenderloin and asked them to wrap it in pancetta (thats the way we used to get it at the Florence meat market when we lived in Manhattan and, OK, maybe thats not for purists, but we like the way it tastes). On the phone, he asked me if I knew what I was doing and whether I had a recipe - implying that if someone else had written it in a book, it was OK to have it wrapped. He was pretty aggressive in saying that no one in their right mind would ever wrap a tenderloin with pancetta. Then, when my wife went to pick it up, he literally harangued her for 10 minutes, took our money and then started it up all over again. Wouldn't let it drop. Now, as to the merits of whether its ok to wrap or not, I really feel like that's a personal choice. However, I think he probably knows less about customer service than he does about being a butcher. Is this an outlier in behavior? Do we have any alternatives in the neighborhood? Is the Brooklyn Heights prime meat in the St. George any good? thanks for your help

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