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Grand Sichuan New York disaster

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Grand Sichuan New York disaster

walter | Sep 23, 2002 08:46 AM

Three friends and myself went to Grand Sichuan New York on Lexington, between 33rd and 34th Streets, yesterday for dinner, and it turned out to be a disaster. Not so much the food, but the service. We got their at 6;30PM and left about 8:30PM. When we got there the restaurant was practically empty, and when we left was about half full. The food was so-so. Nothing to complain about, but not super great. But the service was another matter. We ordered two appetizers, Shrimp shumai and shrimp dumplings. The shrimp shumai came after about 10 minutes, we ate it, and waited for the shrimp dumplings. After about half an hour, no dumplings, we asked the waiter. He said yes, and went on to do other things. After about another 20 minutes he brought the dumplings. Than, another half hour later he brought the main courses. We discovered that both the waiter and waitress working there did not understand one word of english. When we tried to explain, very slowly, that we were waiting too long for our courses, they simply did not understand. We could not complain, as they did not understand our complaint. One of our party was Chinese, who had come from Hong Kong as a small child, and could not speak Chinese, so she could not speak to them in their own language. While we normally are good tippers, we only left a 10% tip. The unfortunate thing is this; the restaurant is in a residential neighborhood, not a tourist area. We all agreed we would never return, or recommend it. There are quite a lot of restaurants in Murray Hill. Unless the restaurant improves its service, it might not be around for long. Their lousy service cost them 4 customers.

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