I’ve been curious about Gran Gusto for some time, so a fellow hound and I went on Saturday night. Let me preface this by saying that I’ve dined in Europe and understand what relaxed service entails. But the service at Gran Gusto was horrific.
First the food…we split the beef carpaccio app, an eggplant lasagna entrée and a diavola pizza. The carpaccio was light yet flavorful, but the cheese overpowered the beef a bit. The lasagna was simple and well-executed. And the pizza was fabulous. My one criticism of the pie was that it could’ve used a touch more cheese. In general, I think the portions are a bit too small for the price. I’d go somewhere like Trattoria Toscana for better overall food but the pizza lives up to the hype – best in Boston.
About the service – here was what happened:
Took 30 mins to get bread and order
15 mins for the carpaccio
1 hour for the lasagna
1 hour for the pizza
10 mins for the check
We asked the waiter to check on the pie, no reply. Requested more bread and water, no response. I don’t think I can ever go back, solely because of the absurd service. Has anyone else on the board experienced sub-par service there? Thoughts?