I have been sitting on this for a long time, but after seeing an article in the SF Times extolling their virtues and after eating there again and enduring improperly cooked food yet again - in this case an incinerated patty (almost black on the outside and chewy grey meat on the inside) with lukewarm fries, I feel compelled to say the following:
Gott's Roadside is HIGHLY over-rated. There, I said it. They do not deserve any of the hype they receive in the food media.
I've been to Gott's 5 times, twice in Napa, and 3 times at the Ferry building in San Francisco. Only once did I get a properly cooked burger (either overdone by a mile, half a mile and twice not hot enough) and fries that were less than lukewarm. And on those rare occasions, they were at best "good." NOT great, not fantastic. Just "good." Nothing special at all. And when one factors in Gott's premium price for a 1/3 lb burger that looks and seems smaller than that, compared to others like Super Duper Burger and Roam Artisan Burger who happen to serve food that is IMO far more flavorful, with more generous portions, is consistently executed properly (meaning the burgers are cooked properly and served hot, and the fries are cooked properly and served hot), Gott's doesn't even rate another look. If you're a local and someone tells you to try it, save your money. If you're a tourist, caveat emptor.
This is a classic example of a place that at one time was probably good, got hugely popular, and now is all about churning out volume to the throngs that heard the message on Food TV and in tine culinary media and is doing it badly.
Locals here (I'm not the only one) don't like the place anymore.