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Restaurants & Bars 44

Good Service Stories?

salad lad | Nov 1, 2007 12:02 AM

I thought about asking about service nightmares, but then thought it might be more enjoyable to hear about people going above and beyond. I used to eat out all the time and would always leave 20%, no matter what, and then I eventually began leaving 15% for bad service. I don't mind if you forget my drink for a bit, we're all human, but a simple apology goes a long way. Same for ignoring me- at ANY point during my time there: waiting to order, waiting to have things cleared, waiting for the bill (or change).
15 years ago, the Living Well on Yonge had great staff. Personable, but efficient. Surprisingly, the Hard Rock almost always delivers great service. Oliver and Bonacini properties usually have good staff. Most of my lunches at JUMP have been fantastic. All of the staff there went out of there way. Hope they still do.
Sometimes I eat by myself, and that can be a true test to gauge an establishment and a server. Brunch at TOBA on King East usually proves to be worth it. Friendly, with a coffee top-up always in the nick of time.
Most recently, I had the pleasure of going to Jacobs and Co. Steakhouse on Brant Street. Wasn't sure what to expect, which may have been why I was so delighted. Courteous greetings from all staff. Knowledgeable sommelier and server. Courses were timed beautifully, plates were cleared like choreography, yet the service was personable and polished. I felt like I was being looked after. Rarely has a restaurant achieved that in the past. A complimentary dessert wine ended the experience on an even higher note. Kudos to them for weathering their honeymoon phase with such class. It is restaurants like this that make us all want to dine out in the first place. I wish I could do it more often at Jacobs, but it is a little out of my price range. It has provided me with a memory of a near-perfect dining experience. There are many service nightmares out there: it's nice to hear the good stories.
Please share yours...

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