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Great Plains

Good food, bad service - again

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Good food, bad service - again

tlackner | May 15, 2011 12:42 PM

We went back to Zins for Sunday brunch today. Zins bills itself as a tapas/small plates restaurant, and it is. We have never been disappointed with the food there. But the service is a different story.

There were four of us, with a 12:30 reservation: my wife and myself, and her mother and her boyfriend.
The boyfriend is 93 and uses a walker, Mom will be 83 in June. At 12:26 they said it would be "just a moment." We were finally seated at 12:48, even though there were by my count three empty tables, none of which had been cleared even though they were unoccupied when we arrived.

Having finally been seated, the waitress took another five minutes to arrive, poured water, then left. It wasn't until 1:10 that we finally ordered. We had two dirty - unwashed - forks, and that took several minutes to rectify. The drinks didn't arrive until after the first plates, even though the bartender was standing around, looking bored.

This, unfortunately, is often our experience at Zins. The food is good, but the service is second-rate. We've already written off Daniel Arthur's, because of bad service. Zins isn't far behind, unless we're going to the theater. We dine in Iowa City, because the food and service are both good. In Cedar Rapids, it's hard to find good service. Too many staff seem to get their training at chain restaurants, and the managers don't seem to care.

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Zins Restaurant
227 Second Ave, SE, Cedar Rapids, IA 52401

Daniel Arthur's
821 3rd Ave SE, Cedar Rapids, IA 52403

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