I'm helping to develop a customer service training course for people who work in a university dining hall.
I have some questions for both people who work in the food service industry and people who eat out...I guess that means just about everyone!
* What defines really good customer service?
* Any examples of really good or really bad customer service (in a dining hall or anywhere else)?
* Can anyone point me toward any good resources on customer service in the food/restaurant biz?