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Good Customer Relations


Not About Food 94

Good Customer Relations

JayCT | Oct 13, 2009 11:09 AM

This is kind of an odd question but I just came from a lunch at a popular local restaurant and something happened that annoyed me a bit and I want other people's opinion.

My lunch companion ordered a sandwich that when it came was not what he thought it would be. He took one bite out of it and realized that it had meat which he did not see in the sandwich description on the menu. He then asked for another sandwich without meat. The owner came over to the table and said that because he had taken a bite out of the sandwich he will have to pay for it. My companion did not question this and agreed to pay for both sandwiches without any question.

While I realize that this was my companions fault, I do question if the restaurant made the right decision to charge for the second sandwich. It seems to me that if the customer was unhappy with something, it would be good for relations to just give him another sandwich. This restaurant is very popular and has no shortage of money and customers. the food is good but it is almost as if they do not care if they please the customer or not.

I was a regular there when it first opened ( a couple of times a week to the point where they knew my name) but stopped going after they significantly increased their prices when they became popular. They started to "nickel & dime" me on my orders so one day I told the owner that I was not coming back and I stopped going. After many years I recently went a couple of weeks ago and then again today. Now that this has happened I am thinking to never go back. Am I wrong? Jay

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