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The Glass Onion in Charleston: bad first impression

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The Glass Onion in Charleston: bad first impression

Low Country Jon | Apr 5, 2008 08:40 PM

So all week I was looking forward to having Saturday brunch at the newly-opened Glass Onion in West Ashely. I like their concept -- pan-Southern cuisine focusing on local produce at reasonable prices. And their owners seem really passionate about what they are doing. But do they respect their customers? I had to wonder when we got to the restaurant, having driven 20+ minutes from the other side of town, only to find they had closed their doors an hour and a half (maybe more) before their posted time of closing. The note on the door only poured salt on the wound: "Brunch was a hit, but we had to close early!" Don't tell us how great brunch was when you closed too early for us to enjoy it!

I'm trying to give them the benefit of the doubt. Maybe they were swamped and ran out of food. If so, say so; don't be cryptic. Bottom line, Charleston is a serious restaurant town, and if the The Glass Onion continues to do this kind of thing, it won't be open for long. Treat your customers with respect, maybe even try staying open later, rather than closing early, novel idea! The Glass Onion lists EVO as a like-minded restaurant on their website. Well, regulars at EVO know they often open earlier than their posted hours on Saturdays. There's an example to emulate.

I will go back to The Glass Onion. The place seems too promising to write off based on this one strike against it. I hope this was an isolated incident and can just be chalked up to a new restaurant working out its kinks. If so, I will be the first to give them the kudos they deserve, once they earn it.

But for now, I am putting them on notice!

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