For my sister's birthday dinner, had one of the most disappointing dining experiences in New York. It started with a wait for a cocktail after our order - 30 minutes. Then waited for entree 2 1/2 hours. Kitchen only has 2 burners. And on top of that all the staff were being trained. Furthermore, no apologies up until we were served our entrees (but that was after we had asked over 4x when our entree would be served). Order diet coke takes 20 minutes. At the end of our meal, we had expected some financial remuneration for the discomfort we experienced. However, there was nothing. To top it off, the owner came to us (after us waiting 15 minutes to speak to her) and raised her voice/lost it in front of her customers. In sum, they don't get that this is a hospitality business.