Not About Food

Full pitcher of ice water dumped on me, do you think this high end restaurant responded correctly?

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Full pitcher of ice water dumped on me, do you think this high end restaurant responded correctly?

bjeango | Aug 23, 2009 06:08 PM

My husband and I were dining in an expensive steak chain restaurant last night. We were seated in a booth. The woman filling water glasses set the pitcher behind me on top of the wooden booth ledge. She knocked it over and it came full force over my left side. My pants were soaked, hair got a little wet, mascara even ran. The rest of the water ended up soaking my husbands legs and shoes under the table. Everyone was very apologetic and came running with towels, etc. After toweling off we were moved to another booth, where i sat on a towel and we had to have towels under our feet as our shoes were wet. We are not demanding people and really felt badly for the woman and told the manager when he came over to apologize. He said "what a pleasure to deal with gracious, forgiving people such as you. Most people aren't like that". At the end of the evening when our check came we were comped for our wine and a dessert. Our bill was $150. Nothing like this has ever happened to me before, so I'm not aware of the standard procedure, but I really thought at least my meal and wine would be comped. What should they have done?

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