Our experience with their service was HORRENDOUS. My sister was the spokesperson that night and when she requested to speak to the manager, he himself belittled her. His statement was to the effect that her complaints "made no difference" as they had served "way more important people than her." Also during our dining he and his servers would point and laugh at our table. This is all after we had ordered drinks, appetizers, entrees for all four of us AND split two desserts even after the mayhem.
Before I move forward with my rant I also wanted to mention that Ironically I happened to come across the following chowhound thread just by seaching "Fraiche Chowhound" so evidently the restaurant STILL one year later lacks genuine customer respect in some people's opinions:
It was four of us on a Girl's Night Out. We got to the restaurant, were asked to wait about 10 minutes so each ordered a drink at the bar. While at the bar we noticed the bar menu. In addition to several other items that sounded pretty delicious was a very affordable Gruyere Fondue appetizer. We made note of it but didn't order it at bar as we were only there waiting to be seated as the hostess had suggested.
So we get to our table very hungry and EAGER TO sample great food and ENJOY our dining experience. We decided we'd get several of the starters including oysters (Luna) on the half shell, a brioche which was one of that nights specials and we decided the Fondue appetizer sounded really goood. And the chaos ensued from there....
Ordered the fondue from the Server first. She tells us NO and that They'd Kill her if she let us order that in the dining room. WTefff? Note we are already annoyed but feelin' the mischief possess us. We'd outsmart them!!! One of us gals, my sis, heads back to the bar to cross their imaginary boundry. There she orders our fondue. Muaaah
While over there, the rest of us finish ordering from the menu and await eagerly the successful moment of our scheme when another server appears with the lovely crock of fondue, apple and bread squares to say "here you go Madame, enjoy your dinner." That unfortunately Never happened.
Instead I search across the room to see my sister speaking with a man in a suit that looked like he might be a manager. Only she isn't just speaking, even from the back of her head I can see she's livid. She comes back to inform us we CANNOT eat our fondue in the dining room and that if we want a taste of it, WE MUST WALK BACK AND FORTH from our table to the bar to eat it.
Our entire meal was ruined by the callous and insulting banter received by the staff. Evidently the Chef refuses to let the bar menu foods cross into the dining room. OK. Then hire staff that realize their place of employment is developing a reputation for bad service so at least they can charm us instead of insulting us further. All we wanted was a NICE MEAL for criminy sake!!!
I have my own theory the rule is based on personal Chef/Sus Chef drama that we as customers could care less about. Why torture customers. What is with all the ego. Food is to satisfy the eater's senses and make the eater happy.
About the food, YES-it was good. That's all I'll say. But not worth the insult.