I have loved, loved, loved Hell's Kitchen in the past. True, I haven't been there since they changed locations. A group of 5 of us went this past Saturday morning. We had 8:45 reservations. Going on line 2 weeks ago, there were reservation options from 7-8:45 and 12:45 and after. After some deliberation, I selected 8:45. We arrived promptly and were quickly seated, as there were only about 5 other tables of diners. By the time our food arrived at 9:15, there was a line and chatter and the lines continued, with a 30-60 minute wait. They simply don't take reservations between 8:45 and 12:45. I would have appreciated them being transparent about that. Our waitress brought us water and was ready to take our order. We hadn't really had a chance to open the menu. I was with others who had never been before....they were looking at the surroundings and soaking things in. Our waitress was gone brusquely. She reappeared perhapds 3 minutes later and then told us the specials in the most incredibly rushed voice you can imagine. it wasn't that they were busy. We began looking at the menu and I mentioned their famous peanut butter, sausage bread, and porridge. We were discussing them because they are unique and one needs to look at the menu descriptions - it isn't like a simple order of scrambled eggs and 2 slices bacon, for example. Again our waitress was back. We ordered beverages and it was clear that she was miffed that we weren't ready to order. Note - we had been sitting for 7 minutes tops! When she came back with our beverages, we ordered. the sense of rushing continued. She'd literally snatch the menu from our hands and be on to the next person before each had placed their order. So it went. Suffice it to say, we were rushed! Our food came in decent time - not fast, but not an overly long wait either. Lemon ricotta pancakes and the special Reeses peanut butter pancakes were declared wonderful. Another guest had the biscuits and gravy. It was plentiful, but the taste was only of spicy sausage and the biscuits were a very thick hard variety that the gravy could not permeate. I ordered one of their menu features - heuvos rancheros. It was luke warm and a pile of globs. I could not cut the tortilla, despite it being served with a steak knife. The overall flavor was from the cloyingly sweet "salsa". It was awful. I was embarassed to have brought guests. I will NEVER go back. Poor service will be trumped by great food and very good food with only good service will be OK with me also. I do not recommend you waste your time on a breakfast or brunch at Hell's Kitchen. Whatever has gone wrong with them?
80 South 9th Street, Minneapolis, MN 55402