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Markets & Stores 12

Whole Foods Friendship Heights and River Road and the Thanksgiving crazy

Just Visiting | Nov 30, 2014 04:53 AM

Left my Thanksgiving shopping to Wednesday morning. We don't do turkey and the trimmings so I wasn't worried about not finding what I needed. Got to Friendship Heights at 9. Crowd not too bad and - as expected - most people were picking up their prepared meals so the aisles were not crowded. In one for the record books, I found everything I needed except one item (it is usually 3 items or more - they have not mastered the art of inventory and stocking). I had nightmare visions of schlepping to other WFM or Rodman's in that crummy weather and bad traffic. When I got to checkout, I was at the register next to the customer service desk. I asked the customer service person to check to see if the item was in stock at River Rd or Rockville. She was going on break, I was told, and I couldn't wait because I had some frozen items. My wonderful cashier offered to check for me. To my astonishment, she PICKED UP THE PHONE AND CALLED. Seriously? In this day and age, when ever item is bar-coded, they can't just check inventory on the computer? No, she said. They can't. That should not really have been so surprising to me. As I said, they seem not to have mastered the art of inventory and stocking. To place a bulk order, you talk to a person who writes it down on a scrap of paper. And then - no surprise - they forget to place it, or they get it wrong, or they forget to call you....Anyway, it turned out that it was in stock at River Rd. so I dashed over there, played the parking lot war game, ran in and couldn't get to the customer service desk because they had decided - on the day before Thanksgiving - to have an employee standing in the narrow aisle between the door and the customer service desk - stocking pointsettias on a shelf that narrowed the aisle even more. And she was stocking them as slowly as possible. Which is a common problem at these two WFM (I can't speak to others). Stocking shelves during business hours. They charge premium prices. Surely they could have the stockers come in before the store opens, rather than clogging the aisles during business hours?

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