having a group over for the day tomorrow. tried some sandwiches and cookies from flour this morning for research and really liked everything. i tried to order a few dozen of their 'bite-size' sandwiches, pastries and cookies for tomorrow, with a 10:15 pick-up.
after being told 'no problem', i gave the entire order (over the phone). after, she asked me to hold on, then said they could do the pastry and cookie order by 10:15, but there was no way they could have the sandwiches done before 11. since they open at 9, this seems strange to me and i had to cancel the whole order, since i need everything by 10:15.
placed a sandwich order at whole foods instead, fresh sandwiches on their focacia bread from the pizza oven, plus great pastries and cookies. no problem to get it at 10 and they deliver!
seems odd to me that flour wouldn't try a little harder for a $300+ order. i've worked in similar places and we would never turn down that order, when it seems manageable to accomodate.
anyway, left a bad taste in my mouth about the place.