I am a big admirer of the food quality and service of the Five Thieves, as one should be given their spectacular prices. However today at All the Best I experienced a most unpleasant incident.
I was debating whether to buy two individual crème brulées in muffin-like aluminum cups, or one "medium" sized one in an aluminium tray. Opting for the medium, I noticed when the very pleasant clerk took it out of the case that the top seemed runny, and I asked her whether it was perhaps in fact a flan or crème caramel. She asked a male colleague standing at the adjacent counter, who said it was definitely the brulée - but when I asked about the runny top characteristic of flan rather than brulée's hard crsytallized cover, he replied dismissively "It gets that way when it sits in the counter. You can harden it (the crystal top) yourself." What a nerve ! (at $4 a pop !)
Because I had a friend waiting in the car, and I did not wish to make a scene in front of the two or three other customers, I merely observed "You may be able to do that, I can't." But what I WANTED to say was "You may have a blow torch, I don't - but if I did I would apply it to your anatomy, you rude so and so !"
Do any Hounds have experience of being told to "harden up" their own cr. brulées either by this fellow or elsewhere ? Is this by any stretch of someone's imagination a normal retort ? Am I wrong to feel ill treated ?
(PS: the very average and lightly caramelized-top individual cb's turned out to be edible but undistinguished - a very neutral creamy and almost too "set" a filling, neither deliciously rich nor eggy nor really flavoured of anything much. Certainly below the quality one enjoys in most restaurants.)
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