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explosion under induction stove plate?

MaCousine | May 5, 201504:14 PM

Hello!
We have an induction stove top in an apartment we have rented out. The tenant contacted us today to say that this morning, after 30 seconds of use, there was an explosion and a flash of lightening under the ceramic surface, which tripped the electricity in the apartment. The tenants restored the electricity, but - of course - induction hob no longer works.

What on earth could have caused an explosion and flash of light? The ceramic surface was not damaged and I'm wondering what the tenants might have been doing when this happened? Has anyone experienced something like this?
Many thanks!

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