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expired gift certificate


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Not About Food 65

expired gift certificate

ekdd | May 24, 2009 01:22 AM

this may seem cut and dry to some but let me explain. friends of ours were given a gift certificates -by us- for a restaurant that we enjoy. as it was somewhat of a present that the couple thought was unnecessary they had insisted on using it with us ....anyway as life happens sometimes by the time we went to use it it had expired by 1 yr and 5 months( i understand this is a long time however the gift certificate had a i year expiration date on it). did not want to have a problem at the restaurant so i called to determine if certificate could be used...initially the girl on the phone said no problem but to be sure i asked to speak to the manager who deferred me to the owner. Anyway i prefaced my talk with him (on the phone) by saying we are regulars (we have probably been to the restaurant which is walkable for us maybe 30 times in the past 3 years and have sent him much business in the form of takeout and new customers)...the manager was quite nasty in tone on the phone saying what his policy was and that is online with what others do..I really do feel this is poor business practice for any business (i am a business owner myself) and I told him so. I told him we would not be returning with the couple for dinner this week and he accused me of "threatening him" with loss of business. We go out about 3x /week and although i like the restaurant and for this area of north jersey it is quite good albeit overpriced i wont return.

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