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excellent food, horrible service at Arcaro & Genell, Old Forge

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excellent food, horrible service at Arcaro & Genell, Old Forge

Mosca | May 9, 2005 10:29 PM

Not crowded, wife's birhtday.

I really don't mind "screwed up" service; what I hate is INDIFFERENT service, as in "I know it's bad and I just don't really give a hoot." I mean, everyone has a bad day, everyone was new at least once.

And I want to point out that we are "easy customers". We understand the dance and the performance and the participation that goes on in creating a good dining experience; we "lean into it".

How about: Ordered iced tea, got no sweeteners. Had to ask TWICE (both times very nicely). When I asked for an early refill, she asked if we wanted a pitcher (presumably to avoid bringing repeated refills, which was fine by us); when the bill arrived, there were 3 iced teas, and also a charge for the pitcher of iced tea (free refills are regular and customary in our area, and are the norm at A&G).

Two other tables were seated after us, and their orders taken ahead of us. We didn't even get our bread until the other tables got their salads.

My wife's appetizer was served to another table, with no apologies. The waitress brought it out when she came to ask if we wanted dessert.

When our entrees came, we ordered 8 slices of pizza to go. After we were finished eating (but before the waitress asked if we wanted any dessert), we waited HALF AN HOUR as the waitress walked back and forth to the tables around us, before she even acknowledged that we were sitting there the whole time with our forks on our plates. She didn't slow down or even glance in our direction so that I could signal her. (I'll also add here that I'm not usually reticent to make my needs known, but after a certain amount of time I was actually curious to see how long we would be ignored). AFTER THAT HALF HOUR, she noted that oh yes, we DID want that pizza, didn't we? At which point I said in a stage whisper, "Surely you're not just putting the order in NOW, are you?" I think we got someone else's pizza.

The whole time, the most smile we got was that fake frozen half smile, while tables around us got laughs, smiles... SERVICE.

I have no idea what we did to get this snub. It's never happened to me; we smile, we're friendly, we don't "run" the waitress; we eat, we laugh, we tip, we leave. I left the first small tip of my life; $7 on a $63 check. Honestly, I'm still aghast at what seemed like genuine intentional rudeness. Server #33, I don't remember her name.

Oh, the food:

Mary Joan had penne profumate: Penne, broccoli florets, sun-dried tomato, garlic & oil, Italian sausage; garlicky and really good.

I had Fettucini Capricciosi: homemade fettuccine with tender pieces of veal, sun-dried tomatoes, peas & mushrooms in marsala sauce; killer, just killer.

Mary Jeanne (the teenager) had Chicken Alfredo: fantastic, but waaaaaaay too much Alfredo sauce. Still, if you're going to get something Alfredo, it might as well be good.

Still, I'm not going back. There are too many other great places, in Old Forge and in Scranton and Wilkes-Barre, for me to put up with that sort of thing. I'll stand on my reputation in this forum in saying that the story is true as I've told it from my perspective. I have no reason to dis this place, and I've posted repeatedly that they serve the best MEALS in Old Forge. But if you have to sit through what I did to get one, it just isn't worth it.

Tom

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