Almost a month ago, I posted this topic after chomping down on a 1 1/4" finishing nail in my salad. No injuries, just surprised! Anyway, I taped it to an index card along with the bar code, exp date, my info, and sent it to Dole hdq in CA. Two weeks went by with no response. I called them, the service person was polite, but said I sent the info to the wrong department. She assured me she'd send me some coupons, and try to find out what happened to the nail I'd sent them. Yesterday, I got the 'form letter' and six coupons. Three are freebies, and three are .75 cents off. That totals approx $14. I'm fine with that, but I guess I expected a call from a 'concerned' supervisor. Also, we still love the 'very veggie' blend.