I went in with an open mind, because I had read they, like 5 Guys, served thin patties that they insisted on cooking on past medium. I asked for the flagship Elevation burger, two patties with cheddar, with their standard topping mix-pickles, lettuce, tomatoes, and their signature sauce. I asked if they could cook it rare, and was told no, they cook the burgers on a timer. I politely asked if they could just take it off the griddle sooner, and received a polite no.
I asked if they were proud of their grass fed, ground on premises meat, and she replied they were, but can't cook rare. She seemed well drilled in her response, so I didn't take it up with a supervisor or manager.
I also ordered their fries, which are very skinny cut and cooked in olive oil.
Result? A hamburger that needed all the lettuce, pickles, tomatoes and special sauce-because the burger patties brought me back to the cafeteria line in junior high. Tasteless, dry, hard patties. The cheddar was just placed on the meat on the bun, because it didn't melt onto the patty. The fries were unpleasantly oily, but I'll leave out my preference for thicker cut fries.
I went in wanting to like the place, becauses I like Montclair and I like the idea of the place. But for the same price I could drive to the Stage House in Scotch Plains and get a great burger, cooked rare, more meat, served on a better bun-and be able to buy a beer to go along.