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Washington DC

EatBar: Service is So Bad, I Can't Go Back


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EatBar: Service is So Bad, I Can't Go Back

mjhals | May 26, 2009 08:35 PM

The food is wonderful, the drinks inventive and fun. The service is terrible. I cannot justify ever returning after my experience tonight. Have been there several times in the last few months, I live in the area and return semi-regularly, but not anymore. Every time I've gone I've felt like it was a struggle to get anyone interested in serving us. First started going when they opened so gave them the benefit of the doubt, but tonight was just too much. Tonight went with a friend, and being about 7 on a Tuesday, it wasn't very busy at all. Still, we stood at the front of the house for about 10 minutes before someone (from the Tallula side of the house, none of the servers on the Eatbar side acknowledged us) told us to go ahead and seat ourselves.

Basically, every single time we needed anything, from our initial menus, to drink refills, to the check, we had to actively search for our server. Nothing came easy, and I can best describe it as our server(s) (we didn't seem to have a designated one in particular, in fact our main server seemed to also be the bartender/manager?) didn't seem particularly interested in selling us anything. Pretty ambivalent about whether we had all we needed. Fine. I don't need a lot of hand-holding, but I'd like to think as a business they'd like to optimize my purchasing time. I'd have liked three drinks, but it took me so long to get the first two, it just wasn't worth it to wait for the third.

The absolute kicker though was when we got the check (which my friend literally had to again, wave down), and split it. When the server came back with the split check we immediately noticed he'd charged us half as much as he should have (total was $86, our split checks said $23 each). So we had to waive him down AGAIN to correct the error, in OUR favor. He came, made the correction with the barest mumbled, "looks like I made a mistake". At that point I kind of expected some interest in our existence, even a smidge of gratitude. Nope. He even blocked the exit while kneeling to take another table's order, we tried to wait patiently for him to notice us waiting to leave and scoot aside; again- nope, we had to go all the way around the middle seating area to get out.

It's a shame, I love their mini-burgers, something about the caramelized onion mix that I find addictive, and the drinks are great. But the service has just been consistently bad. I can't justify going back to be treated so ambivalently, especially for almost $100 for two people.

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