Need some advice. On Saturday my husband and I drove to the Ruths' Chris in Pikesville for our dinner reservation. When we arrived we were a bit stunned as the parking lot was virtually empty. We were immediately greeted by a gentleman from the restaurant who informed us that the place was closed as the transformer was out. He asked if we would like to go to the Water Street location or the Pier Five location. A shuttle bus was even available to transport us.
We selected the Water Street location and drove ourselves. We were given a lovely table.
Here's the point--I ordered the oysters Rockefeller. One of the oysters was the size of a nickel, the other three the size of a dime. The last oyster didn't even exist. So, $11.95 for five spoonsful of creamed spinach.
When I ate the first oyster, I did mention to our server that it was rather small. She just shrugged. Later on, another person (I don't know if he was an assistant manager or not) came by our table to ask if everything was allright. I showed him the missing oyster shell covered with spinach. He only apologized.
Now, we belong to Ruths' Chris and Blue Sea Grill's freuquent diner's program. We usually never have any issues with food or service at any of the restaurants. But, I do believe that my appetizer should have been removed and replaced with something else, or that the $11.95 should have been deducted from the bill. I opted to just not make an issue and helped my hubby eat his steak and salad, which was more then enough for both of us.
What would you have done under the circumstances? FoiGras