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Boston Area

Eastern Standard and Rustic Kitchen???


Restaurants & Bars 27

Eastern Standard and Rustic Kitchen???

mostbeloved | May 18, 2007 04:18 AM

I will applaud myself and set the record straight first that I am a seasoned restaurant person with alot of expeirence on the subject of FOOD< DRINK < and most of all SERVICE. You will hear from me from time to time as I am not a complainer or picky picky service person, but proffessional I AM...

This particular comment is about the above mentioned.

Both have a really bad person to customer ambiance.

There are two many restaurants in this beautiful town to continue to have an attitude toward customers.

Eastern Standard----------> well on a MONDAY NIGHT (no red sox game) I was told that the only way to get a bar seat was to ask the bartender to put us on HIS list as the bar seats are reserved. FORGET IT>>>>>>>>I was told this with an attitude, and also if I wanted to sit down at one of the many bar tables that it would be 45 to 1 hour wait and the only way I could put my name on the list was to give the stone face woman my cell phone number, as this is how they do it she said. We and my party of 5 left the building.
By the way we stood at the bar for 10 minutes looking not waving at the unattentive bartender and he never even looked our way. BAD BAD SERVICE...

And Rustic Kitchen do not even bother, especially if the BLONDE WOMAN BARTENDER is on... The bar was completely empty on another Monday Night. This bartender never came over to ask if we wanted anything. This woman just put down a drink menu, walked away, (I do not look at drink menu's) then put down the wine list,( we were not drinking wine) and kept talking to this one guy at the bar and never came over to ask if we wanted anything, never even put a bevnap in front of us to aknowledge our presence. BAD BAD SERVICE...

I was going to write to both owners of these establishments,whim I know personally, but I decided to post here to remind us all that "you never know who is at your establishment" Treat all customers as if they are VERY IMPORTANT. After all.......... I could be your next customer....

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