Yup... I stopped by East/West Sandwich in Westwood to pick-up their charbroiled pork 'banh mi', pickled veggies boxed up on the side (when ordered this way, they seem to give MUCH more meat and MUCH more pickled veggies)... Usually there are two customers in there at ant given time. Today, I counted 40+ customers eating in (some standing!)and another 25 (me included) in line. Damn strange, that. I had exactly 30 minutes (and a ten minute walk in each direction) on the meter down the street (thanks, Westwood, for the shake-down when patronizing your shops). The usual 3 employees were clearly swamped but bravely holding down the fort. I had my chance after 30 minutes, to break into a dead run and beat the clock on the meter; but alas, the wife loves that charbroiled pork, and I love her. So there I stayed, for 45 minutes waiting on a $4 sandwich. While there, I witnessed another poor schmoe order the exact same sandwich, only to return 10 minutes later to forlornly report that they'd forgotten to put any pork in his charbroiled pork sandwich, just pickled veggies. At that juncture, I felt bad for him, for the restaurant, and for myself... By the time I returned to my car, I felt even worse, as the $35 parking ticket catapulted the sandwich up from $4 to $40... I really want East/West to survive their 1st year in business, because I like the food and I like the price. But I dunno how they can effectively staff the place when one day their entire lunch crowd consists of me and Ned Flanders, and the next day the entire nursing staff of UCLA descend like pilgrams on the Vatican... Have YOU ever waited the better part of an hour for a food purchase of less than $5? Ever spend $10 in gasoline for a $5 cupcake? What and where is your gastronomic achilles heel?