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Driskill Thanksgiving Dinner: For $70.00 they ought to serve turkey with that


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Driskill Thanksgiving Dinner: For $70.00 they ought to serve turkey with that

BTAustin | Nov 29, 2008 08:04 AM

Was reluctant to book because the cost was $58.00 prepaid and they insisted that any cancellations had to be made 48 hours in advance but we went ahead and did it. Arrived early for our 3:00 reservation and a nice man in the lobby had our reservation "slip" out on a table convention style. He said they would be letting another group up shortly. Other than to see that we did have a reservation by having us reference the reservation slip there was never any sort of attempt to know who they were serving. For that price and strictness with the prepayment I'd expect them to know us by name and escort us to a table. Someone told one of us to pay, I guess the prepayment only applied if you didn't show up , and then we could get in line to be seated. Eventually a nice lady took our money (and 21% tip) and we made it to a long and slow moving line that they were seating people from. At this point it was 3:15. By 3:30 we had made the head of the line. The host was somewhat apologetic--said all the earlier reservations had arrived late backing them up. No attempt was made to differentiate when anyone's reservations were though.

Finally almost 40 minutes late our group was seated. Right in front of the two piece ensemble of musicians. It was waaaaay too noisy, there never should have been a table so close. After almost 10 minutes a waiter appeared. He filled three of seven glasses with iceless tap water. One of us ordered a cocktail and he disappeared , we determined a few minutes later to get the drink. At that time he got someone to finish the water and took drink orders. At that point I headed for the buffet. Good shrimp although they were out of cocktail sauce at that moment and there was a huge backup to the carving station. The guy over the prime rib was joking with the people in line but none of the three carvers was actually serving anything. After a few minutes one of us asked why the line, which by now snaked around the buffet table and contained about everyone who had been seated in the last 15 minutes, was not moving. That spurred them out of their inaction. They started serving and the line started moving. They were out of turkey. When asked when they would have some turkey the carver there kind of shrugged, disinterested and unhelpful--I just work here and I don't know. We waited a few minutes and left. Meanwhile, another part of our group had waited for the drinks, which were botched. One of us had ordered a mimosa and they brought four. Also couple other minor mistakes. When they approached the buffet there were no plates. No one seemed to take it that it was their job to obtain plates. Eventually plates appeared and they joined the line. Still no turkey, still a disinterested shrug. They determined to wait and turkey appeared.

The food was good. The dressing in particular was tasty. Serving errors however continued to multiply. There was no sweetener on the table.We asked them in the service area where to find some sweetener and the guy said it was on the table. Uh, no it's not. He did go and get it. Unremoved dishes. Unfilled water glasses. Just all around poor service. I went for seconds and there was no line at the carving station (!) No turkey again though! And she didn't know or care when they would again have that rare bird. The ham carver guy had wandered off. No one was manning the brunch food sections. The guy that had been cooking crepes disappeared and never came back. I served some that were boiling in a pan to another diner and noticed way later that the same pan as still boiling. I believe 300 was the last reservation. By 400 the band quit playing we were happy about that. Most other guests and waiters from elsewhere started providing good service to our table. No one ever asked us how our meal was. The whole experience was worthy of a Holiday Inn, shame on you Driskill you won't be getting a second chance at anything from us.

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