I had a VERY disappointing brunch at The Cupping Room on W. Bway and Broome.
The waffles which had been my favorite thing, were a travesty. They USED TO BE big round waffles overflowing a dinner plate, about 1 inch thick with 1 inch indentations about 1/2 inch deep, with the toppings placed in a pretty pile in the center. They were golden brown and toothsome on the outside, fluffy, yellow and steaming on the inside. At about $8.75 they were no bargain but they were delicious and I could only eat 3/4 of it. It comes topped with fruit, ice cream, yogurt, granola--any combo of the above. I liked it with the fruit.
Well, after raving about them to my friend we decided to go and split the waffle with fruit and eggs benedict. The place looked the same. The menu looked the same. My cafe au lait came in a big beer mug like before. But my heart sank when the waffle was placed before me. I was looking at a plate with a pile of fruit on one side and a thin pale waffle *folded over* which had miniscule indentations, in size and depth. My 1st bite proved as expected: dull and mediocre. At 8.75 this is a rip-off, it was the equivalent of 1 pancake. Can you imagine ordering a stack of pancakes and receiving ONE, folded over?
To make it worse the eggs benedict, while tasty, had a vinegar-y quality to the hollandaise (probably a preservative of some kind, since Kitchen Confidential pointed out how hard it is to keep it fresh all day)
We tried to complain, my friend insisted on asking the manager about the change in the waffles but the manager had only been there 6 months, and the waitress 1 1/2 years and none of them remembered the old waffles. While polite, they didn't seem to care that I was disappointed. They just said that the kitchen must have gotten new waffle irons.(Oh, well--my friend is from the school of "if a patron is unhappy with something the manager should want to know, and if a change has been made that lessens the quality of the product they should want to know" but they didn't really want to know.)
If you must go, the french toast looked good: 4 big triangles of challah french toast, golden brown.