My wife and I had a great trip down last weekend -- our second since Katrina. Had great meals at Cochon, Galatoire's, Brigtsen's, Stella! and Commanders Palace. Our only disappointment was at Lilette, where we had not been before and will not be again.
We had a 1:00 pm reservation. Were seated right on time by a sullen hostess who did not smile for the entire hour and a half we were there. Now that I think about it, our waiter never smiled either. The food was good, but the service was atrocious. I am not impatient -- my wife gets impatient with me (and did during this meal) because I am overly patient with servers -- but this was ridiculous. Took many minutes for the waiter to acknowledge we were there. He was obviously uninterested in being there himself. Once we finally did order we had to flag him down to get water glasses refilled. He brought bread and butter, but never offered any more. Appetizers were served fairly quickly, but after those plates were removed it was at least twenty minutes before the main courses arrived.
It was odd -- there were only six or seven other tables filled at this time on a Saturday afternoon. There were at least four, maybe five, waiters. It seemed that all the tables were between courses when we were and there were no waiters to be seen. Maybe they were all out back smoking. At any rate, all of a sudden every table was being served entrees at the same time. Then our waiter disappeared for another long period of time. He finally removed our plates and was gone again. I finally got his attention and asked for dessert menus, which were promptly delivered. Then for fifteen minutes we waited for him to come back. During that time he went at least five times to a table that obviously were regulars and during that time brought them desserts and coffee, which they finished by the time he finally came back to our table. By then we did not want dessert and did not want to stay there any longer. He did bring the check quickly, picked up my credit card promptly and brought back the receipt immediately. We weren't the only ones who were ready for us to leave.
Maybe it was just a bad day. I had high hopes when I arrived based on the glowing reports here. Unfortunately, it just didn't work for us. We aren't able to get down there very often. It's a seven hour drive with no good flight connections. When we do have an opportunity to go down it won't be to try this place. There are just too many great places to eat to give this one a second try.