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Disappointment at Copacafe, Lexington


Restaurants & Bars 6

Disappointment at Copacafe, Lexington

cap | Mar 7, 2003 01:40 PM

Having looked forward to the opening of Copacafe for
some time, we (self and wife) decided to go last night
as we were in the neighbourhood (doesn't everyone go
joyriding when it snows?).

We had several pleasant "small dishes" plus a nice
bottle of Babich Sauvignon Blanc, making sure to save
room for the cheese trolley whose eleven cheeses were
listed on the reverse of the wine list. We decided to
do the "3 cheeses for $10" only to find that four of
eleven cheeses weren't available, including two of the
three we desired. Oh well, we ordered a different three
plus a glass of Barbera for me to sip with the cheese.
A few minutes later three small servings of cheese
arrived, no wine. After waiting a couple of minutes I
reminded the waitress about it and she hurried off,
only to return empty-handed.

"I'm sorry sir, house policy is a limit of one bottle
of wine for a couple. I can't serve you the glass of wine." !!!!

I was rendered speechless.
We quickly finished our cheeses and asked for the
check. Here they applied the coup de grace, charging
us $32 for our ration of one bottle of wine which was
marked as $28 on the wine list!! I brought this to
the attention of the waitress, and after a long delay
it was rectified. Now this place is very computerised,
no archaic pencil and paper, all the waitpersons had
PDAs for entering orders. So this "mistake" is
embedded in their system. Wonder how many poor people
who aren't as vigilant will end up paying extra for
their wine (assuming they are permitted to drink any).

I don't know which concerns me more, the incredible
"house policy", the apparent embedded pricing error
(wonder how many more there may be), or even the lack
of a signifcant number of their listed cheeses.

I wonder, if we had had a glass of sherry and some
olives while we perused the menu, would we have then
been refused a bottle of wine because that would have
pushed us over their idiotic self-imposed limit?
We can't share a bottle of wine and then have a glass
of port/brandy/grappa with our coffee?
When I go to a restaurant I am not looking for a nanny.

We won't be back.

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