Pujol... No matter how good their food is, they aboslutely need improvement of their service.
Today, around lunch time, I found myself in Polanco.
Since it is quite difficult to eat well near my work place - Zona Rosa -, I wanted to give myself a special treat, so I went to Pujol.
The food was good as usual, but THE SERVICE AND THE AMBIENCE WAS REALLY DISAPPOINTING.
First of all, there were a lot of mosquitos flying all over the restaurant. I just could not understand that a restaurant like Pujol had not tackled the problem beforehand. The maitre D and the watiers explained me that it is because of sudden change of climate.
First of all, I'm not a visitor, but a resident here. This increase of temperature started more than 2 weeks ago. It is really lame that they blamed the climate.
Secondly, please...give me a break.
The lunch cost me more than US$80, and here I'm in Mexico.
if you want to charge US$80 for a lunch in Mexico, please, at least make sure that your restaurant is hygienic enough not to have those annoying insects!!!
Lastly, the attitude of the sommelier was bizarre.
The sommelier neither knew which wine he had available, nor had much knowledge on the wines that he had in their cellar.
What a shame.
I'm accustomed to be disappointed by Restaurants of Mexico due to their poor service or inadequate attitude. However, I did expect more from Pujol.