Delicious Sushi, Odd Service at Toraya Arlington

Mr. Swank and I used to frequent Kayuga II in Arlington, and then it changed hands to Mi Da Mi, and then it suddenly closed. Friends have raved about Toraya, so that's become our sushi go-to because it's very convenient to our abode.
However: Why on earth does it take them more than an hour to prepare takeout sushi? Every time we call for takeout, the hassled-sounding person on the other end asks us if we're "sure" we want to do takeout, and then says that the wait will be at least an hour to pick up. Why offer takeout if it's such a pain? On a recent night, a friend and I opted for takeout and waited 70 minutes. Then we arrived to pick it up, and stood in the exceptionally cramped dining room for another 10 minutes while the waitress ignored us. Finally she spotted us (or, rather, we flagged her down by waving wildly), and we got our food.
I do enjoy the sushi here, and the specials look unique (we've never dined in -- it's always been too crowded). My question is: Why offer takeout if you hate doing it/can't handle the volume/etc?