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The customer isn't always right at Basil T's


Restaurants & Bars 7

The customer isn't always right at Basil T's

fershore | Apr 9, 2007 01:45 PM

We enjoy Basil T's for what it is. Okay food at pretty good prices, friendly but often absent-minded service. Our dear friends visiting from Vermont wanted to take us to dinner on Saturday night. We chose Basil T's because it was in their price range and convenient to home. The girls had the worst cosmos ever. Guys enjoyed microbrews. I remember their calamari as always being good and the portion large. For $12.50, the portion is now barely enough for one person and a bit greasy. No one cared because we were in a festive mood. The girls ordered halibut with homemade spaghetti and the guys ordered a chicken, sausage and broccoli rabe dish. Food was all fine but my homemade spaghetti was chewy. I asked our waitress to bring me a fresh side of pasta if she had a chance. Soon, a manager (possibly owner?) came by to try to convince me that the pasta was as it should be because it was homemade. I explained that this was not my first encounter with homemade pasta, but fine don't bring me a fresh bowl. We were enjoying ourselves and that's what mattered most. He brought us down a bit but not for long. I made some mean cosmos once we got home.

Long lead-up to my foodie pet peeve: Why would you take the time on a busy night to tell a customer they're wrong about a $1 bowl of pasta? Isn't it more important to be friendly and ensure repeat business than to be right?

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