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Costco Customer Service and Why it Pays to Shop There

jnk | Jun 17, 201505:02 AM

Three years ago we bought a patio table with six chairs w/cushions from Costco. We had been looking everywhere for something we liked that didn't look like every other patio set. We came across a large, very heavy set at Costco that had a slate veneer top and "Sunbrella" cushions for the 6 chairs for $1300. There happened to be a coupon good for $300 at the time so we figured why not. Two years into owning the table one of the pieces of slate veneer came off but we figured no problem as what was beneath it didn't look too bad. When we took the cover off the table this spring there were 5 more pieces that popped off. We went shopping there one day and I stopped at the customer service desk to see what we could do. They asked if I had my original receipt to which I answered no so they pulled it up on their computer and printed it out for me. The woman then told me to bring everything in and they'll give me a FULL REFUND which I did and they did! This is why I never have qualms about buying something a Costco.

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