Several of us went to a local, low- to mid-range restaurant last weekend. We ordered a higher-end (for this place - it was about $50 to $60) bottle of wine. Our server disappeared for a few minutes and then I noticed that she appeared to be speaking with the manager who appeared (my interpretation, of course) to be waving her away.
The server came to our table, placed the unopened bottle down, and pulled a corkscrew from her apron. Then she froze and bit her lip. She looked worried. One of our party asked her if she was okay. She blushed, looked down, and said something. Someone else asked her to speak-up (or something to that effect); the server then said, quietly, that she'd never used this kind of corkscrew and that her manager had told her to wing it, but that she didn't want to ruin our expensive wine by messing up.
I said, "No problem," and basically gave a quick lesson on how the corkscrew worked. The manager saw what was going on (I saw him glancing over), but said nothing.
The rest of the meal was fine, service was perfect, and the wine was decent. Our server received a hefty tip.
When it was time to leave, I went to look for the manager, but was told that he'd gone out back for a smoke break. Lovely.
Is this situation something that you'd bring-up with the owner? I feel badly for the server - and I'm upset with the manager for not stepping in and helping her either learn how to use the corkscrew or coming over to open the bottle himself - but I don't want the server to be dismissed because she didn't know how to use the corkscrew (is this something that is asked about in an interview?).
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