...that is my question. My wife, 3 yo son & I went to a gourmet pizza place much lauded on this board. We have been eager to go there for years, and the stars were aligned on Friday evening. We were the first family in at 5 PM & quickly placed our order. Our son is an excellent eater & very well behaved at restaurants, but has his limits like most toddlers. We ordered an app, which was delivered on time & well executed. Then, 1 of our 2 pizzas arrived. I waited about 5 minutes, then asked a server (not our waitress) to check on our 2nd pizza. 15 minutes later, still no pizza. Our waitress had not been to our table to check on anything, so finally had the opportunity to check with her after she served a table that was seated immediately next to us. I asked her for a refill of iced tea (glasses were empty) at the same time. The other server came back in a few minutes & said the 2nd pizza would be another 3-4 minutes, Obviously, the order was never placed. The waitress did come by to take our adjacent table's order, which afforded me the opportunity to remind her that we still had no iced tea refill. Soon after, the pizza finally arrived with apologies from the waitress, about 1 hour 15 minutes after we first sat down. Did I mention the 2nd pizza was mushroom which we primarily ordered since it was our son's favorite? We each ate a slice, took the rest to go, and I waited for the check while my wife took the boy for a brief walkabout. Check came with everything at full price & no second apology. Thoughts?