It's Christmas 2006. I'm on the East Coast. I'm thinking about yet another restaurant gift certificate for my brother and his wife. We've done Delfina in the past. Thought it might be good to send them somewhere they haven't been. I'd had a nice meal at Coco500 earlier in the year, so that's the pick. I make the call; they get the gift.
Flash forward to December 2007. My brother and his wife have dinner at Coco500. "Really great food and service," he says. But at the end of the meal, they're told they have to forfeit the remaining balance of about $50.
The GM - Clay Reynolds - refuses to budge on this. Says my brother: "After literally arguing with us for 10 minutes -- getting defensive, raising his voice, and lecturing us about the restaurant's bookkeeping processes ('we have assets and liabilities...' no s--t, dude. so do I), he gave us a LITTLE of the remainder."
Nice customer service.
If you see a cloud of steam over Washington DC right now, it's probably coming from my head.