Just a little reminder. I was in Florence last month, and had our hotel make a reservation at 7:30 at Cibreo (three weeks in advance). Also, we stayed at the Excelsior and usually when a hotel of this caliber makes a reservation, the guests are treated like VIPs in my limited experience.
I was running a little late, and at 7:35 asked the concierge to call the restaurant and ask them if 8:00 was alright. No problem, the concierge was assured by Cibreo. Personally, I couldn't forsee a problem as most restaurants in Italy have only one seating for dinner - who's going to eat at 10:30 pm in Florence??
Anyway, we get there are greeted in the most rude way possible by this woman - "You are late" she snarls. "Our concierge called to let you know" "No, he didn't" she snaps.
Finally, she confers with a (nice guy) gentleman, and he assures her that the call was made. Reluctantlly, the lead us into a rather stuffy, formal dining room and seat us at a table with another couple?!?! What the f***? Looking around, I see only table occupied by single parties - this isn't the trattoria next door.
I complain, but it is the only table available except for a huge circular table (set for 8) by the front, but they need it by 9:30 - less than 90 minutes away.
The witch keeps repeating "This is Cibreo" in the haughtiest tone imaginable. I am stunned. We ask if they can accomadate us next door - they make no effort.
From what I hear the food is great, but their attitude needs alot of work. If you go, I suggest next door where they menu seems virtually identical (same kitchen) and prices are litterally 1/3 of the ristorante. Also, be aware than in the restaurant they turn their tables, so if you book before 9:00 pm, be prepared for a quick (at least in Italy) meal.
On the upside, we happened upon the new Frescobaldi wine bar and had a wonderful meal, terrific service, excellent wines for 1/3 of the cost of Cibreo. Highly recommended.