We've gone to the Woburn China Pearl many times, as a convenient alternative to Chinatown, for those who want the whole experience with the carts. We haven't found them to be rude, exactly, but not too communicative. We always chalked this up to the language barrier of the cart pushers. We always enjoyed the food, but were somewhat frustrated by not knowing what was on the cart we were looking at, and what might be coming up next.
This summer, we went to an excellent dim sum place in Toronto, walking distance from our hotel. They did not use carts, and we were a little disappointed at first. Then we used the printed "check-off" menu, in both Chinese and English which allowed us to to select our favorites, and know the ingredients for things we tried, based on the recommendations of the friendly, efficient staff. Each plate came out quickly, and was freshly made and piping hot. We liked it a lot!
On Saturday, we had family visiting, and we were planning a trip to the JFK library. I checked online and saw that China Pearl also has a restaurant in Quincy, so we went there.
It was TERRIFIC! The people were very friendly and helpful. More of the servers spoke some English. If someone didn't speak English, they quickly called over someone who did. In addition, they also had the "check-off" menus, with descriptions of the dishes, and divided by "fried" "baked" "desserts" etc. We were encouraged to use this if we didn't see something we wanted. Sometimes the item was on another cart, sometimes it was in the kitchen. In any case, someone went to get it, or to direct the cart over to our table. Everything was fresh and delicious! Towards the back off the restaurant, there was kitchen-type area, where some of the Chinese people went up, and perhaps special ordered an item (?) Also someone was cooking some of the dishes at a station in the back, so one could go and watch, (we didn't).
The room itself is more like the Chinatown Dimsum places than the Woburn location (which used to be a Kowloon, I think)--a big room filled with tables, mostly peopled by Chinese families. I don't know what it's like on other days, but at 10:30 on a Saturday morning, it was not busy, but it was still lively and fun. Parking was easy (it's in a large strip mall) and it was easy to get to from
Rt. 3/93 South. My husband and nephew wanted to go back yesterday (and today!). Highly recommended! Enjoy (I'm getting hungry!)