Okay, I'm not a huge fan of Chevy's, but we occasionally have office luncheons there, and until today I've always thought the food was servicable and that the place is competently run. But our office lunch today was awful on all counts! They preordered the fiesta platters and most of the food bordered on inedible. The pork tamales were decent, and I've always been a sucker for their chips and salsa, but the rest was a nasty combination of too cold (everything), too soggy (the taquitos), too leaden (the quesadillas), too sweet (the wings -- I swear they've changed them since last year, and not for the better -- and who thought sweet and sour sauce was a good idea for taquitos?) and just plain unappetizing (beans).
On top of that, the service was dreadful. None of the drinks (including water) came until at least halfway through the meal, and some people at my table never had their drink orders taken at all. We had to ask for everything, down to the chips and salsa. Sure, it was a large group and it's the holiday season. But this location in the San Francisco Financial District gets large office lunches all year round, and they've probably done several office lunches a day for the last three weeks, so they should have it down by now. Besides, isn't handling large groups one of the things they're designed to do?
If they can't serve large groups, and they can't put minimally edible food on the table, then just what can they do? Isn't consistency and professional (or at least, competently trained) service supposed to be the main justification for chain restaurants?