After several visits to this restaurant we feel an obligation to report our experience in the hopes that you will be aware of the horrible manners and rude service that is common place at this establishment.
One our first visit was on a Sunday Morning some time around 11 am E.S.T, .The restaurant barely had 12-15 customers, and yet when we place our brunch order we notice that they did not have and rhyme or reason to how the food orders where placed. We noticed that people who came in 20 -30 min after us were being served their food before us, and trust me we ordered off the menu and to top it off our server which we had (name withheld) was very rude and non caring about his customer. We came to find out he was fired when we returned for our second trip. Lesson 1 lack of customer care and Lack of professionalism.
So we decided to give them another chance.
Again our second visit was on Sunday Morning. This time we had a new waitress (name withheld) we placed our order as usual, and it seems all was going right. BUT WAIT ALL WENT WRONG yet again part or our order which was our main part of the order was given to another table. Now this place is a little pricey. The reason I bring this point up is because our order was given to two kids which by the looks of all the servers hanging around their table it was very easy to see that they all knew each order very well, But yet when this two teenage kids got the mistaken plate of food, and mind you by what we saw them eat they would have never have ordered this plate that was taken to them due to the price. But both the waitress and their friends said nothing. As we mentioned from our first visit this place is very, very rude on customer service and the lack of even common sense is very noticeable, needless to say once again a very horrible experience.
The straw the broke the camel’s back.
On our 2nd visit we decide to try them one last time but this time during dinner, so we made a reservation a week in advance with our waitress from our 2nd visit and requested a particular table. They assured us 3 times that we could reserve by table number and we also knew this to be a fact because from our past visit we saw several customer walk in and just sit at any table in the patio area and they were told “ Please go inside this table has been reserved” and made them get up. The day before our reservation the restaurant called and we confirmed our reservation. We arrived 15 minutes early and they had just sat another party at our reserved table. We waited until our 8 pm our reservation time to ask for our table since the other party might have only been there for drinks since the bar was full. Once we arrived at the hostess desk our waitress can over to say she was sorry and that they gave our table to someone else. Again a LACK OF CUSTOMER SERVICE and LACK OF PROFESSIONALISM and just good old fashion customer courtesy
And at an average price $50 per person not including drinks, you would expect more of a professional service. Do yourself a favor STAY AWAY there are many more better places to dine and not suffer these event.