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Restaurants & Bars

Character Breakfast of the Worst Kind

Sushi Otaku | Sep 11, 201101:32 AM     8

As a local in a Hawaii, we looked forward to taking our child to the Character Breakfast Buffet as he is just about the age to start recognizing the Disney Characters.

Overall, the breakfast was a HUGE disappointment. While we did see the assigned characters (Mickey, Minnie, and Goofy) the food was extremely dismal and an insult to the $35 per person that I paid for the experience. While most would say that I am not paying for the breakfast but the character meet-n-greet, I expected the food to be of similar quality to other buffets in Hawaii of a similar price. What I got was akin to a Howard Johnson's Truck Stop type of breakfast. All the food was dried out, the bacon was gummy, the eggs were watery, and the carving station was amazingly anemic.

To add insult to injury, during the assigned photo-op with Mickey at the start of the breakfast, I was verbally "handled" with extreme condescension and disregard by one of the photo staff. Wanting a nice shot of the grounds I stood away from the crowd only to be strongly urged to stand in line like everyone else to and wait for Mickey. When I explained that I wanted a shot of the grounds, I was challenged as to where my camera actually was (insinuating that I was lying). I showed him my 5MP cell phone camera only to receive and "eye roll" as he walked away. Later when I asked him what I needed to do with my child to get the formal picture, he started his answer with "Well, if you had paid attention when I was talking to you earlier..." I'm actually quite sure that had I not been a local resident, the service by the photo staff would have been much different.

Overall, I am not expecting to come back to this resort until the quality of the food changes in the Character Breakfast. A rude staff member is an anomaly in the Disney empire, but a shockingly poor breakfast at $35 is inexcusable.

***I would have posted this directly to the Disney Aulani website but there is no option for feedback***

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