I keep hearing about this place on QA. We went there about 3 or 4 months after it first opened and had a pretty awful experience. It took an hour after we ordered to get our food, with no apology and no compensation, monetary or otherwise. I was there with kids, and they didn't even offer to bring something to tide them over....when the food finally came it was mediocre at best.
I have heard (reliably) it is the same family as Mondello in Magnolia, which I think is great. Furthermore, Tribunali, who we also love, buys their lasagna from them. So maybe I need to give it a second chance? Has anyone been lately, or frequently??