Okay, I'm a generous guy, maybe a fool. I had given up on Patty's Eggnest (on 45th in Wallingford - not the original) after two bad meals there, but it's so close to my office, and I was with a coworker who had wanted to try it; he convinced me to give them one more opportunity.
He'll trust my judgement from here on out. My meal was okay, but certainly not worth the price (biscuits & gravy w/hashbrowns) - store-bought biscuits, toasted on the grill; decently-flavored sausage gravy, more gravy than sausage; undercooked hashbrowns. My coworker, however, was so disappointed in his omelet and hashbrowns (again, undercooked) that he didn't even eat much of it.
The omelet was flavorless, and was more of a scrambled-egg style. When he commented to the waitress about it, she just said "it's frittata style, that's how it's done --- it said so on the menu," and she turned heel and left.
Perhaps we were ignorant of the "frittata" style, and missed the menu description, but later when he commented that the eggs tasted like egg substitute, she snapped, "they're real eggs," and again quickly left. It would have been clear to anyone that he was not happy with the meal, but she made no effort to see if anything could be done to improve the situation.
Obviously, that's it for Patty's Eggnest in my book. I see no need to ever give them a FOURTH chance, and they've dissatisfied a new customer as well --- someone whose spouse is in the food industry, and you can rest assured, will hear and disseminate our opinions further. Bah!