I ordered an iced coffee this morning from my local Panera and was extremely surprised when the barista simply took a cup, filled it with ice and then poured hot coffee in it. Thinking she must be new, I asked the manager if this is really how they make iced coffee. It turns out it is. I asked if I could just have a hot coffee instead.
I was pretty surprised. I know Panera doesn't explicitly bill themselves as a coffee shop, but they do have an extensive coffee drink menu. I would think cold-brewing coffee would be standard practice. Now, I don't expect, say, Potbelly to offer cold-brewed but I just assumed that any chain with a full selection of coffee drinks would make a proper iced coffee. Otherwise, why bother putting it on the menu.
So, which chains do cold-brew their iced coffee? I know Seattle's Best does, anyplace else? (And, yes, I know my local cafe that roasts its own organic fair-trade beans does, too.)