It comes in a big styrofoam box with those frozen packs surrounding the tin. I've never been disappointed or had caviar that was 'off'. I ordered several pounds of it for my daughters wedding. it was a fabulous splurge and I know everybody enjoyed it . I was the only one who knew how little it cost :). I first discovered this company at the Fancy Food Show in NYC. Hope this makes you feel ok about the shipping aspect- it's always super fresh and,even more importantly, not salty.