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Restaurants & Bars 5

Cafe Cacao-long rant about service

Diane | Aug 7, 200512:07 PM

I made a reservation here after a chocolate tour at Scharffenberger. Our eventual server seated our party of four and although the restaurant was almost empty when we arrived, she refused to seat us at several requested tables and we ended up at a booth near the kitchen. She asked us for our order almost immediately and we were not ready. When we did put our order in at 11:50 we waited until 12:35 to get our order. When I asked about our order politely- stating that I had worked in a restaurant- and I know sometimes the kitchen can get behind, etc.she stated that our order would be the next out. After I saw four more orders come out and none were ours, I approached her again. It was only then that she admitted that she "probably forgot to put our order in". She spilled water every time she pored it and eavesdropped on our conversation and tried to become part of the party! We received our food- mediocre at best- and were comped desserts. I have eated lunch once before here and I truly don't get the attraction. It was full when we left at 1:30 with a line out the door!

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